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— Friendly support from the people behind youWe promise to provide you with quality service, when we receive your message, we will reply you in the first time. If you have any questions about our store policies or questions about sex dolls, please contact us at service@cmldoll.com. Our customer service time ：16：00 – 03：00（USA Time).

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Helpful Answers To Your Questions

Find clear answers to common questions about orders, shipping, returns, payments, and our services, helping you enjoy a smooth and confident shopping experience.

HOW LONG WILL IT TAKE TO GET MY DOLL?

Shipping: Shipment will be scheduled within 24 hours after payment.
Tracking: The tracking number will be uploaded within 1-3 business days after payment.
For In-Stock orders: 2-5 business days delivery from California, US for 98% of orders. Next-day delivery is available.
Shipping from factory: 25-40 days delivery from our factory after buyer’s confirmation.

HOW DO I CLEAN MY REALISTIC LOVE DOLL?

HOW TO EXTEND THE LIFESPAN OF MY SEX DOLL?

Generally, the lifespan of a sex doll ranges from 3 to 10 years, depending on the material, usage, and maintenance.
1. Silicone-based sex dolls have a longer lifespan than TPE-based dolls.
2. Avoid frequently moving the doll or positioning it in complex poses during use, as these actions can cause wear and tear.
3. Learning proper maintenance and care for your sex doll is crucial. We provide free doll repair tools, and you can access more professional guidance on doll maintenance and care to ensure your doll serves you for an extended period.

HOW CAN I BUY SUITABLE CLOTHES FOR MY DOLL?

IS IT 100% DISCREET PACKAGING?

HOW TO STORE YOUR SEX DOLL PROPERLY?

1. Each doll comes with a blanket. When storing the doll, you can wrap it directly in the blanket or use our professional doll storage bag. Avoid storing the doll in dark-colored clothing or clothing made of materials that may damage the skin for extended periods, as this may cause staining and skin wear.
2. If the doll is not used for an extended period, avoid storing it in direct sunlight. Prolonged exposure to sunlight may cause the doll’s skin and facial features to fade, resulting in uneven skin tone.
3. If you choose to store the doll in a box, opt for a professional doll storage box and avoid piling other items on top of the doll, as this may cause indentations that affect usability.
4. Our recommended storage method is to hang the doll in a wardrobe, with the head stored separately on a head stand.

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